FAQs

Q: How can I place an order?

You can place an order in a few simple steps:

  • Click Add to Cart button on the selected product page
  • Continue shopping or proceed to Checkout
  • Click Check Out and fill the given form
  • Click Place Order
  • You will shortly get a confirmation email

Q: What will I receive once I place my order?

Once you have placed your order you will get an email:

  • For confirmation
  • Once payment deposited
  • Once the item is dispatched

Q: When and how I will get the confirmation of my order?

Just as you confirm your order, you will receive a confirmation email with the order number and related details. 

Q: Can I add more items to the cart?

 Yes, you can add as much as items you want. Just select the product you want to purchase and click on Add to Cart, the Cart will be updated.

Q: How will I change order details if it is confirmed?

We mostly get change requests for address, color, and size and we make that required changes if the product is not dispatched. Once you receive the product and you want to change or refund then you will be responsible for postage cost. Please make sure while placing your order and confirm all the details. We will not accept any liability if your details are not correct even if you have contacted us.

Q: In how much time you will give a response to my query?

We typically answer to queries within 10 hours but it depends on the nature of the query and staff availability. Weekends and public holidays are excluded.

Q: How can I cancel my order?

Write or call us as soon as possible after you have placed your order, we will address your concern. In case the product is dispatched then it won’t be canceled.

Q: how to remove products from Cart?

You can remove items from the cart by:

  • Clicking Cart Icon
  • Click cross (x) on the product’s top right

Q: How to refund if I want to cancel my order?

Pay the cost of postage and dispatch it back, we will refund once we get back the product.

Q: How do you accept payments?

A: We accept Payments by VISA®, PayPal®, DISCOVER®, MATERCARD®, MAESTRO®, AND AMERICAN EXPRESS®.

Q: what to do if I am not able to place an order?

In that case, you should connect with us through the Contact Us page or live chat option. 

Q: what to do if I am facing issues on Check Out?

If you still face issues on checkout after you have placed all the related information, then please contact us on our phone: +01215170270 or email us at info@greatbikersgear.com. We will take care of your issue.

Q: what is more convenient for placing an order, Phone or Website?

We will take your order either way but we will urge our customers to place orders via the website as it is more convenient and fast.

Q: why you canceled my order?

Before canceling any order we will get in touch with the customer and discuss the matter. Few main reasons for canceling order are:

  • Not able to verify payment
  • No appropriate shipping option selected
  • The selected product is out of stock
  • Other shipping issues

Q: What is your delivery range?

We deliver throughout Europe, USA, and Australia.

Q: What are your shipping methods?

We use Royal Mail, Parcel Force, DPD Classic, Express 24 and UPS for shipping. Delivery time depends on location but usually the parcel is delivered in 3-6 working days.

Q: In how many days you deliver?

Product delivery depends on the location of the delivery. It varies from location to location but we deliver in minimum days. In addition to it in busy days, the delivery may be slightly delayed.

Q: Will you deliver on Sundays?

It depends on the courier service policies, we can’t guarantee that.

Q: What if I am not on location at the time of delivery?

In this case:

  • If the shipment is for the UK then your purchased product will be delivered to the nearest local office for a short period. If it is not picked in that short period, it will be then shipped back to us. And the postage cost will be on the buyer.
  • For international shipment, inquire it in the local post office, if not received then it will be sent back to us. Postage cost on the buyer.

Q: What if I haven’t received my order in due time?

You can track down your order by the tracking ID which is given to you just after you placed an order. But if you are still not able to locate your product then contact us through Call or Email. For the UK the product will be considered lost if it is not delivered in 20 days and for international delivery, the order will be considered as lost if it is not delivered in 30 days.

Q: What if the product I receive is faulty or wrong?

Contact us to discuss the issue. We will deliver the correct one once we receive the faulty product from you. We will compensate for the postage charges.

Q: When do I will be charged?

We will not charge until we ship.

Q: what should be my billing address?

Make sure you write the billing address as per your credit card statement.

Q: What are the shipping charges?

Products above €99 are shipped free, UK Mainland only, rest the shipping charges varies as per the weight of the parcel and the location.

Q: What do you mean by urgent shipping?

In UK, we deliver urgent in a single day, charges depend upon the weight and location of the delivery.

Q: What is your return policy?

We accept returns inside 14 days of the purchased date. Please don’t use and leave the tags intact otherwise it won’t be returned. Read our Return Policy in detail.

Q: How should I return my purchased product?

Contact Us for return. We will guide you, but kindly keep in mind we only offer free returns in case the product is faulty or wrong.

Q: In how long I will get back my refund?

Usually, it takes up to 72 hours. But to avoid any unnecessary delay kindly add your details with the parcel.

Q: What if I want to exchange my item?

Contact Us for exchange and give us the required details, postage cost will be on the buyer.