Frequently Asked Questions
Q: Will I receive email communication after placing my order?
A: Once your order is completed you will receive the following communications:
- Order Confirmation email – to confirm that your order has been received.
- Payment Received – to confirm that your payment has been processed.
- Item dispatched email – to confirm that your order has been dispatched.
Q: Can I change my order Details once it has been confirmed?
A: We always try our best to accommodate every request of our buyers to make changes in the order i.e. Address, color or size change, etc. but we can’t guarantee this because we use automated order processing system and if your order is already processed or already left the warehouse, then we will not able to change your order. When you receive the item you can send us back for a refund and the buyer would responsible for return postage cost. Please make sure you double-check your order information to confirm all the details are correct because we will not accept any liability or claim for not able to change your order details even if you have left a message.
Q: How long you will take to reply my message?
A: We strive to answer all our messages as quickly as possible and our average response time is 12 hours or quicker but sometimes it takes longer to answer a message due to nature of your query or if it is busy time. The waiting time could go as long as 24 hours. Excluding weekend and public holidays.
Q: Can I cancel my order?
A: Yes, please contact us as soon as possible after placing your order through call or email. But if the order is already processed or already left the warehouse, in that situation, we will not able to cancel your order.
Q: What Happen, if I am not able to cancel my order in time?
A: If the parcel is already dispatched, there is no need to worry; you can still send the item back for refund and the buyer would responsible for return postage cost.
Q: What form of payment do you accept?
A: We accept Payments by PayPal at this moment.
Q: I have not received my Domestic Order (UK)?
A: If your parcel has a tracking number, it will have been given to you in your delivery confirmation email. You can track your parcel from there. But if your order didn’t have a tracking number or you haven’t able to locate your parcel after the estimated delivery time, please contact us via the selling channel messaging system. According to shipping company policy itemss can be considered lost if not delivered within 20 working days. In such an unfortunate event we may request you to wait up to that time.
Q: I have not received my International Order?
Normally all international orders have a tracking number that has been given to you in your delivery confirmation email. You can track your parcel from there but if you didn’t receive your parcel within the estimated delivery time and you aren’t able to locate your parcel, please contact us via the selling channel messaging system. According to shipping company policy items can be considered lost if not delivered within 30 working days. In such an unfortunate event we may request you to wait up to that time.
Q: What happens if the product I received is Wrong, Faulty or Damaged?
A: In this rare and unfortunate event of receiving wrong, faulty or damaged products, please immediately contact us through the selling channel messaging system and the instructions will be provided accordingly to resolve the issue.
Q: Where do you deliver to?
A: We deliver to any address in the UK, as well as Worldwide. If for any reason your country does not appear in the postage and payment tab, please send us a message through the selling channel messaging service to obtain a quote for the P&P to your country. Please note that Delivery rates and delivery times may vary by country.
Q: How long will it take for a parcel to reach me?
A: All orders placed will be dispatched on the next working day upon receiving the payment of the order. Usually, a parcel arrival time depends on the service customer would select at the time of checkout. Please note that during busy periods these times may increase slightly.
|UK||Standard||Next Working Day Dispatch||5-7 Days|
|Europe||Standard||Next Working Day Dispatch||7-10 Days|
|Rest of World||Standard||Next Working Day Dispatch||10-20 Days|
Q: Are there any UK or international addresses where delivery might take longer?
A: Yes, there are certain locations in the UK including the Highlands, the Channel Islands & Remote areas both in the UK and internationally may take longer to deliver your order.
Q: Can my Parcel be delivered on Saturday?
A: For UK Customer; some parcels may be delivered on Saturday, but we cannot offer any guarantee because it varies by different courier company services & policies.
For International Customer; some parcels may be delivered on Saturday but we can’t guarantee this because it varies with the country to country courier company services.
Q: What happens if I am not at home to accept my delivery?
A: If the item is too big for your letterbox or you are not present to accept delivery, the postal service will follow their usual procedure.
- For UK orders it usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office for a certain period of time and if it is not collected it would be sent back to us. In such a case you would need to bear the postage cost to resend the item.
- For international orders please refer to your local postal company for their standard procedure in case this differs from the UK. It is not collected it would be sent back to us. In such a case you would need to bear the postage cost to resend the item.
ABOUT RETURN & EXCHANGE:
Q: What is your return policy?
A: We are happy to accept returns within 30 days of the purchase date as long as the product is not worn or used and has all tags attached. Please refer to our company full Return & Exchange Policy in detail before returning.
Q: What should I do if I want to return my Item?
A: Please contact us by the contact seller option for the return procedure. We do not offer free returns & exchange service unless the item is faulty or inaccurate.
Q: How long it will take to get a refund?
A: Once we have received the return, normally it can take up to 72 hours to process all returns. Please add your order details in your return parcel i.e, name, address, email & order number, etc. to avoid any unnecessary delay in processing your return item.
Q: What should I do if I would like to exchange my item?
A: If you would like to exchange your item for whatever reason. We highly recommend you return your original item for a refund and place a new order of the item straight away because your required item could be sold out while we receive your return. It will also significantly reduce waiting time for your required item.